About Us

Heart of Georgia Hospice, Inc. is committed to providing care and comfort to patients facing a terminal illness. Heart of Georgia Hospice, Inc. is a 501(c)(3) not-for-profit organization and provides comprehensive care for persons at the end of life, without regard to race, creed, sexual orientation, or ethnic background. Heart of Georgia Hospice serves a 45 mile radius of Warner Robins, Georgia.

A team of Physicians, Registered Nurses, Social Workers, Chaplains and CNAs provide highly specialized end of life care. Clients can expect regularly scheduled home visits by team members to evaluate the patient's condition, provide symptom management, address ongoing problems, and supervise care and comfort. Utilizing the interdisciplinary care team approach the hospice helps to educate and instruct family members or primary care providers on how to manage physical and emotional symptoms such as pain, anxiety or confusion.

Other hospice services can include assistance with the personal care of the patient such as bathing and feeding; assistance with household chores; transportation to and from the inpatient unit, supplies, equipment and medications related to the primary illness, emotional support and counseling for both patient and family; spiritual counseling; short-term care for problems that cannot be managed at home and follow up bereavement counseling for family members after the patient's death.

Heart of Georgia Hospice, Inc. is Medicare certified and the majority of our patients receive care that is fully paid for by Medicare. Medicaid and private insurance are also accepted forms of payment. For those who are uninsured and cannot pay for their care, in most cases, Heart of Georgia Hospice is able to serve these patients and require no fees for services.

Heart of Georgia Hospice has been in service since 1984 and is committed to serving our community with care and comfort.

Notice of Privacy Practices  

L-01 

Heart of Georgia Hospice 

103 Westridge Drive 

Warner Robins, GA 310883 

478-953-5161 (office) 

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY. 

USE AND DISCLOSURE OF HEALTH INFORMATION 

Heart of Georgia Hospice, Inc. may use your health information for purposes of providing you treatment, obtaining payment for your care and conducting health care operations.  Your health information may be used or disclosed only after the Hospice has obtained your written consent.  The Hospice has established a policy to guard against unnecessary disclosure of your health information. 

            THE FOLLOWING IS A SUMMARY OF THE CIRCUMSTANCES UNDER WHICH AND PURPOSES FOR WHICH YOUR HEALTH INFORMATION MAY BE USED AND DISCLOSED AFTER YOU HAVE PROVIDED YOUR WRITTEN CONSENT: 

            To Provide Treatment:  Heart of Georgia Hospice may use your health information to coordinate care within the Hospice and with others involved in your care, such as your attending physician, members of the Hospice interdisciplinary team and other health care professionals who have agreed to assist the a Hospice in coordinating care.  For example, physicians involved in your care will need information about your symptoms in order to prescribe appropriate medications.  The Hospice also may disclose your health care information to individuals outside of the Hospice involved in your care including family members, clergy whom you have designated, pharmacists, suppliers of medical equipment or other health care professionals that the Hospice uses in order to coordinate your care. 

            To Obtain Payment:  Heart of Georgia Hospice may include your health information in invoices to collect payment from third parties for the care you may receive from the Hospice.  For example, the Hospice may be required by your health insurer to provide information regarding your health care status so that the insurer will reimburse you or the Hospice.  The Hospice also may need to obtain prior approval from your insurer and may need to explain to the insurer your need for hospice care and the services that will be provided to you. 

            To Conduct Health Care Operations: Heart of Georgia Hospice may use and disclose health care information for its own operations in order to facilitate the function of the Hospice and as necessary to provide quality care to all of the Hospice’s patients.  Health care operations include such activities as: 

Ø  Quality assessment and improvement activities. 

Ø  Activities designed to improve health or reduce health care costs. 

Ø  Protocol development, case management and care coordination. 

Ø  Contacting health care providers and patients with information about treatment alternatives and other related functions that do not include treatment. 

Ø  Professional review and performance evaluation. 

Ø  Training programs including those in which students, trainees or practitioners in health care learn under supervision. 

Ø  Accreditation, certification, licensing or credentialing activities. 

Ø  Review and auditing, including compliance reviews, medical reviews, legal services and compliance programs. 

Ø  Business planning and development including cost management and planning related analyses and formulary development. 

Ø  Business management and general administrative activities of the Hospice. 

Ø  Fundraising for the benefit of the Hospice and certain marketing activities. 

For example, Heart of Georgia Hospice may use your health information to evaluate its staff performance, combine your health information with other Hospice patients in evaluating how to more effectively serve all hospice patients, disclose your health information to Hospice staff and contracted personnel for training purposes, use your health information to contact you as a reminder regarding a visit to you, or contact you or your family as part of general fundraising and community information mailings (unless you tell us you do not want to be contacted). 

      For Fundraising Activities:  Heart of Georgia Hospice may use information about you including your name, address, phone number and the dates your received care at the Hospice in order to contact you or your family to raise money for the Hospice.  The Hospice many also release this information to a related Hospice foundation.  If you do not want the Hospice to contact you or your family, notify the Executive Director and indicate that you do not wish to be contacted. 

      Federal privacy rules allow the Hospice to use or disclose your health information without your consent or authorization for a number of reasons. 

      When legally required:  Heart of Georgia Hospice will disclose your health information when it is required to do so by any Federal, State, or local law. 

 When There Are Risks to Public Health:  Heart of Georgia Hospice may disclose your health information for public activities and purposes in order to: 

Ø  Prevent or control disease, injury or disability, report disease, injury, vital events such as birth or death and the conduct of public health surveillance, investigations and interventions. 

Ø  To report adverse events, product defects, to track products or enable product recalls, repairs and replacements of the food and drug administration. 

Ø  To notify a person who has been exposed to a communicable disease or who may be at risk of contracting or spreading a disease. 

Ø  To an employer about an individual who is a member of the workforce as legally required. 

To Report Abuse, Neglect or Domestic Violence:   Heart of Georgia Hospice is allowed to notify government authorities if the Hospice believes a patient is the victim of abuse, neglect or domestic violence.  The Hospice will make this disclosure only when specifically required or authorized by law or when the patient agrees to the disclosure. 

To Conduct Health Oversight Activities:  Heart of Georgia Hospice may disclose your health information to a health oversight agency for activities including audits, civil administrative or criminal investigations, inspections, licensure or disciplinary action.  The Hospice, however, may not disclose your health information if you are the subject of an investigation and your health information is not directly related to your receipt of health care or public benefits. 

In Connection With Judicial and Administrative Proceedings:  Heart of Georgia Hospice may disclose your health information in the course of any judicial or administrative proceedings in response to an order of a court or administrative tribunal as expressly authorized by such order or in response to a subpoena, discovery request or other lawful process, but only when the Hospice makes reasonable efforts to either notify you about the request or to obtain an order protecting your health information. 

For Law Enforcement Purposes:  Heart of Georgia Hospice may disclose your health information to a law enforcement official for law enforcement purposes as follows: 

Ø  As required by law for reporting of certain types of wounds or other physical injuries pursuant to the court order, warrant, subpoena or summons or similar process. 

Ø  For the purpose of identifying or locating a suspect, fugitive, material witness or missing person. 

Ø  Under certain limited circumstances, when you are the victim of a crime. 

Ø  To a law enforcement official if the Hospice has a suspicion that your death was the result of criminal conduct including criminal conduct at the Hospice. 

Ø  In an emergency in order to report a crime. 

To Coroners and Medical Examiners:  Heart of Georgia Hospice may disclose your health information to coroners and medical examiners for purposes of determining your cause of death or for the other duties, as authorized by law. 

To Funeral Directors:   Heart of Georgia Hospice may disclose your health information to funeral directors consistent with applicable law and is necessary, to carry out their duties with respect to your funeral arrangements.  If necessary to carry out their duties, the Hospice may disclose your health information prior to and in reasonable anticipation, of your death. 

For Organ, Eye, or Tissue Donation:  Heart of Georgia Hospice may use or disclose your health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs, eyes or tissue for the purpose of facilitating the donation and transplantation. 

For Research Purposes:  Heart of Georgia Hospice may, under very select circumstances, use your health information for research.  Before the Hospice discloses any of your health information for such research purposes, the project will be subject to an extensive approval process.  The Hospice will ask your permission if any researcher will be granted access to your individually identifiable health information. 

In the Event of a Serious Threat to Health or Safety:    Heart of Georgia Hospice may, consistent with applicable law and ethical standards of conduct, disclose your health information if the Hospice, in good faith, believes that such disclosure is necessary to prevent or lessen a serious and imminent threat to your health or safety or to the health and safety of the public. 

For Specified Government Functions:  In certain circumstances, the Federal regulations authorize Heart of Georgia Hospice to use or disclose your health information to facilitate specified government functions relating to military and veterans, national security and intelligence activities, protective services for the President and others, medical suitability determinations and inmates and law enforcement custody. 

For Workers’ Compensation:  Heart of Georgia Hospice may release your health information for worker’s compensation or similar programs. 

AUTHORIZATION TO USE OR DISCLOSE HEALTH INFORMATION 

            Other than is stated above, Heart of Georgia Hospice will not disclose your health information other than with your written authorization.  If you or your representative authorizes the Hospice to use or disclose your health information, you may revoke that authorization in writing at any time. 

YOUR RIGHTS WITH RESPECT TO YOUR HEALTH INFORMATION 

            You have the following rights regarding your health information that the Hospice maintains:  

• Right to request restrictions:  You may request restrictions on certain uses and disclosures of your health information.  You have the right to request a limit on the Hospice’s disclosure of your health information to someone who is involved in your care or the payment of your care.  However, the Hospice is not required to agree to your request.  If you wish to make a request for restrictions, please contact the Executive Director. 

• Right to receive confidential communications:  You have the right to request that the Hospice communicate with you in a certain way.  For example, you may ask that the Hospice only conduct communications pertaining to your health information with you privately with no other family members present.  If you wish to receive confidential communications, please contact the Executive Director.  The Hospice will not request that you provide any reasons for your request and will attempt to honor your reasonable requests for confidential communications. 

• Right to inspect and copy your health information:  You have the right to inspect and copy your health information, including billing records.  A request to inspect and copy records containing health information may be make to the Executive Director.  If you request a copy of your health information, the Hospice may charge a reasonable fee for copying and assembling costs associated with your request. 

• Right to amend health care information:  If you or your representative believes that your health information records are incorrect or incomplete, you may request that the Hospice amend the records.  That request may be made as long as the information is maintained by the Hospice.  A request may be made as long as the information is maintained by the Hospice.  A request for an amendment of records must be made in writing to the Executive Director.  Heart of Georgia may deny the request if your health information records were not created by us, if the records you are requesting are not part of our records, if the health information you wish to amend is not part of the health information you or your representative are permitted to inspect and copy, or if, in the opinion of Heart of Georgia Hospice, the records containing your health information are accurate and complete. 

• Right to an accounting:  You or your representative have the right to request an accounting of disclosures of your health information made by Heart of Georgia Hospice for any reason other than for treatment, payment or health operations.  The request for an accounting must be made in writing to the Executive Director.  The request should specify the time period for the requested accounting.  Accounting requests may not be made for periods of time in excess of six years.  Heart of Georgia Hospice would provide the first accounting you request during any 12-month period without charge.  Subsequent accounting requests may be subject to a reasonable cost-based fee.   
• Right to a paper copy of this notice:  You or your representative have a right to a separate paper copy of this Notice at any time even if you or your representative have received this Notice previously.  To obtain a separate paper copy, please contact the executive Director at 103 Westridge Drive Warner Robins, GA 31088.  The office telephone number is 478-953-5161.  The Hospice patient or a representative may also obtain a copy of the current version of the Heart of Georgia Hospice’s Notice of privacy practices at its website, www.heartofgahospice.com 

DUTIES OF HEART OF GEORGIA HOSPICE 

            Heart of Georgia Hospice is required by law to maintain the privacy of your health information and to provide to you and your representative this Notice of it duties and privacy practices.  Heart of Georgia Hospice is required to abide by terms of this Notice as may be amended from time to time.  Heart of Georgia Hospice 

reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all health information that it maintains.  If Heart of Georgia Hospice changes its Notice, we will provide a copy of the revised notice to you or your appointed representative.  You or your personal representative have the right to express complaints to the Hospice and to the Secretary of Health and Human Services if you or your representative believes that your privacy rights have been violated.  Any complaints to Heart of Georgia Hospice 

should be made in writing to contact the Executive Director.  Heart of Georgia Hospice encourages you to express any concerns you may have regarding the privacy of your information.  You will not be retaliated against in any way for filing a complaint. 

CONTACT PERSON 

            Heart of Georgia Hospice’s contact person for all issues regarding patient privacy and your rights under the Federal privacy standards is the Executive Director at 103 Westridge Drive Warner Robins, GA 31088.  The office telephone number is 478-953-5161. 

EFFECTIVE DATE 

            This notice is effective ___05/03/2010_____________. 

IF YOU HAVE ANY QUESTIONS REGARDING THIS NOTICE, PLEASE CONTACT THE EXECUTICE DIRECTOR AT 103 WESTRDIGE DRIVE WARNER ROBINS, GA 31088.  THE OFFICE TELEPHONE NUMBER IS 478-953-5161. 

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Signature of Patient or Patient Representative                                         Date 

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Signature of Hospice Representative                                                        Date